Welcome to Ridango's ticketing website!

Users of AS Ridango (hereinafter Ridango) ticketing website or Ridango apps for other electronic devices (hereinafter together Ridango’s ticket office), agree to comply with the following terms and conditions.

Information on the service provider

Ridango is an award-winning international technology company that provides state of the art ticketing and real-time information services for transportation agencies and companies, which allow individuals to buy electronic tickets and get advantage of high tech solutions. For more information please visit www.ridango.com/about.

Ridango is selling tickets on behalf of Region Gotland.

AS Ridango is registered with the Commercial Registry of the Republic of Estonia with the business ID 11717474. Its registered place of business is Järvevana tee 7b, Tallinn, Harju County, 10112, Estonia.

Ticket prices

Prices for all Gotland public transport are available on the following website: www.gotland.se/kollektivtrafik.

All prices in Ridango ticket office are presented in Swedish Krona (SEK). Prices presented are final prices (all taxes and charges are included).

Payment

Available methods for credit card payments are Visa and Mastercard and payments from bank account.

Ticket delivery methods

All purchased tickets are ready to use immediately after purchase.

Users will receive the purchased ticket(s) according to the chosen delivery option (e-mail, travelling card) and successful payment. Ridango is not responsible for any mistakes in the delivery information (ie wrong e-mail address) provided by the user.

It is possible to buy tickets to your travelling card. To do this you have to provide provide a travelling card number during the purchase.

Purchased ticket will be activated when validating the travelling card in the bus.

If you do not have a travelling card you can buy the ticket as a QR Voucher which will be sent to your email. With the voucher you can redeem your travel card onboard the bus. Show the voucher to the bus driver and the voucher will be exchanged to a travelling card with purchased ticket. QR voucher must be activated within 60 days.

Single tickets are sold QR tickets. When buying a single ticket you have to provide an e-mail and the ticket will be sent your e-mail. When entering the bus you have to validate the ticket with the QR code.

Repurchase Policy / Refund

You have the right to obtain repayment of a short period, if bus route has changed significantly after the ticket was purchased. Otherwise refunds are not intended.

In case the ticket is not received by the user after the successful payment due to a problem of Ridango's ticket office, Ridango will refund the user’s payment upon user’s request submitted in 10 days.

Handling of complaints

Feedback or questions are welcome in written form to the following email address - [email protected]. We review the complaint and notify the user within 5 business days of the possible resolution of the complaint. In general, written complaints from the user will be given a written response. Support contact phone nr 0498 26 90 00.

If you lose your travelling card and have it registered under My Pages, the travelling card can be replaced with a new one in the bus with your products loaded to the card. On Visby Bus Station you can replace your travelling card for a fee.

User rights and obligations

The user is obliged to present accurate personal information upon registering on Ridango’s ticket office, including registering under their legal and full name and using a valid e-mail address.

For registration the user has to be at least 18-year-old fully responsible person or if 7-18 year-old, has full approvals from a lawful representative to use Ridango’s ticket office.

The user is aware that in the event of the username or password necessary to use the Ridango’s ticket office falling into the hands of a third party, the user is responsible for fulfilling any obligations taken on by such parties.

Ridango is not responsible for any damage resulting from the ticket falling into the hands of third parties (incl. when the ticket falls into the hands of third parties due to an incorrect e-mail address, or any automated forwarding service etc.). Ridango is not responsible for destroyed, lost, stolen, and damaged tickets.

Communication with the user

User must have internet access and an e-mail account to receive communications and information related to Ridango’s services (incl. confirmation of bought tickets, notifications concerning any services).

User agrees that Ridango may provide notices or other information to the user via following channels - e-mail, telephone, SMS or other channels.

Ridango may send any information and notices to the user by using the contact details (e.g. email, phone number) which have been provided by the user.

Privacy Policy

Protecting users’ privacy is a high-priority for Ridango when processing users' personal data. All users of the Ridango’s ticket office grant their unconditional consents to Ridango for the handling of their personal data in the essence of the EU Personal Data Protection regulations as applicable.

Ridango has taken appropriate technical, physical and organisational security measures against the loss and unlawful processing of personal data.

Personal data handled by Ridango under these terms is limited to the data for operating the ticket office and selling the respective tickets online, chosen by the user. User information can be also used for customer service.

Cookies

Ridango is using cookies on Ridango’s ticket office website. These cookies can be that of Ridango or of a third party.

A cookie is a piece of information that a website transfers to the cookie file on user's computer, where it primarily acts as a technical support to enable the user to navigate the website. There are two types of cookies. Persistent cookies remains permanently on the cookie file of your computer. They are used, for example, to inform the user about new information since the user last visited the website. Session cookies are temporary and only remain in the cookie file of your computer during the time you are visiting a website.

Ridango is using cookies to save user's time. Cookies enable our web servers to recognize the user and automatically adapt the website's content to fit their needs when they access the site. Using cookies makes it easier for Ridango to learn about the user’s needs. Among other things cookies provide usage statistics which enable to measure and improve the website's performance. However, Rindago will never save any personal data of the user while using cookies.

User may disable cookies being stored on user’s device by changing browser settings. However, as a result, Ridango ticket office may not function properly and/or some features may not be available.

Intellectual property

Any usage of Ridango’s ticket office, its content and data (including reference to ticket office) for unlawful purposes as well as for ticket sales, advertising, business purposes or any other commercial activities (incl soliciting) is prohibited without Ridango's prior written consent.

Ridango’s ticket office users agree not to interfere in any way with the proper working and technical solutions of Ridango ticket office.

Any monitoring of Ridango’s ticket office usage and copying, reproducing, altering, using and publishing such data results on any purposes is prohibited. Any action that imposes an unreasonably large load on Ridango’s ticket office or on the proper working of Ridango’s ticket office is prohibited.

Other

Ridango's terms and conditions may change from time to time. All updates will come into effect by their publication on this page.

Violation of Ridango’s ticket office terms gives Ridango the right to restrict or block the user’s access.

Ridango ticket office may include references and links to worldwide information on the Internet. As Ridango has no control over these sites and information provided there, Ridango takes no responsibility for the exactness, relevance, content and information of these sites.

Ridango's terms and conditions are governed by and construed in accordance with the laws of the Republic of Estonia. Parties agree to submit to the non-exclusive jurisdiction of the Estonian courts, which means that you may bring a claim to enforce your consumer protection rights in connection with Ridango's terms and conditions in Estonia or in the EU country in which you live. The European Commission provides for an online dispute resolution platform, which you can access here.

Welcome to Ridango's ticketing website!

Users of AS Ridango (hereinafter Ridango) ticketing website or Ridango apps for other electronic devices (hereinafter together Ridango’s ticket office), agree to comply with the following terms and conditions.

Information on the service provider

Ridango is an award-winning international technology company that provides state of the art ticketing and real-time information services for transportation agencies and companies, which allow individuals to buy electronic tickets and get advantage of high tech solutions. For more information please visit www.ridango.com/about.

Ridango is selling tickets on behalf of Region Gotland.

AS Ridango is registered with the Commercial Registry of the Republic of Estonia with the business ID 11717474. Its registered place of business is Järvevana tee 7b, Tallinn, Harju County, 10112, Estonia.

Ticket prices

Prices for all Gotland public transport are available on the following website: www.gotland.se/kollektivtrafik.

All prices in Ridango ticket office are presented in Swedish Krona (SEK). Prices presented are final prices (all taxes and charges are included).

Payment

Available methods for credit card payments are Visa and Mastercard and payments from bank account.

Ticket delivery methods

All purchased tickets are ready to use immediately after purchase.

Users will receive the purchased ticket(s) according to the chosen delivery option (e-mail, travelling card) and successful payment. Ridango is not responsible for any mistakes in the delivery information (ie wrong e-mail address) provided by the user.

It is possible to buy tickets to your travelling card. To do this you have to provide provide a travelling card number during the purchase.

Purchased ticket will be activated when validating the travelling card in the bus.

If you do not have a travelling card you can buy the ticket as a QR Voucher which will be sent to your email. With the voucher you can redeem your travel card onboard the bus. Show the voucher to the bus driver and the voucher will be exchanged to a travelling card with purchased ticket. QR voucher must be activated within 60 days.

Single tickets are sold QR tickets. When buying a single ticket you have to provide an e-mail and the ticket will be sent your e-mail. When entering the bus you have to validate the ticket with the QR code.

Repurchase Policy / Refund

You have the right to obtain repayment of a short period, if bus route has changed significantly after the ticket was purchased. Otherwise refunds are not intended.

In case the ticket is not received by the user after the successful payment due to a problem of Ridango's ticket office, Ridango will refund the user’s payment upon user’s request submitted in 10 days.

Handling of complaints

Feedback or questions are welcome in written form to the following email address - [email protected]. We review the complaint and notify the user within 5 business days of the possible resolution of the complaint. In general, written complaints from the user will be given a written response. Support contact phone nr 0498 26 90 00.

If you lose your travelling card and have it registered under My Pages, the travelling card can be replaced with a new one in the bus with your products loaded to the card. On Visby Bus Station you can replace your travelling card for a fee.

User rights and obligations

The user is obliged to present accurate personal information upon registering on Ridango’s ticket office, including registering under their legal and full name and using a valid e-mail address.

For registration the user has to be at least 18-year-old fully responsible person or if 7-18 year-old, has full approvals from a lawful representative to use Ridango’s ticket office.

The user is aware that in the event of the username or password necessary to use the Ridango’s ticket office falling into the hands of a third party, the user is responsible for fulfilling any obligations taken on by such parties.

Ridango is not responsible for any damage resulting from the ticket falling into the hands of third parties (incl. when the ticket falls into the hands of third parties due to an incorrect e-mail address, or any automated forwarding service etc.). Ridango is not responsible for destroyed, lost, stolen, and damaged tickets.

Communication with the user

User must have internet access and an e-mail account to receive communications and information related to Ridango’s services (incl. confirmation of bought tickets, notifications concerning any services).

User agrees that Ridango may provide notices or other information to the user via following channels - e-mail, telephone, SMS or other channels.

Ridango may send any information and notices to the user by using the contact details (e.g. email, phone number) which have been provided by the user.

Privacy Policy

Protecting users’ privacy is a high-priority for Ridango when processing users' personal data. All users of the Ridango’s ticket office grant their unconditional consents to Ridango for the handling of their personal data in the essence of the EU Personal Data Protection regulations as applicable.

Ridango has taken appropriate technical, physical and organisational security measures against the loss and unlawful processing of personal data.

Personal data handled by Ridango under these terms is limited to the data for operating the ticket office and selling the respective tickets online, chosen by the user. User information can be also used for customer service.

Cookies

Ridango is using cookies on Ridango’s ticket office website. These cookies can be that of Ridango or of a third party.

A cookie is a piece of information that a website transfers to the cookie file on user's computer, where it primarily acts as a technical support to enable the user to navigate the website. There are two types of cookies. Persistent cookies remains permanently on the cookie file of your computer. They are used, for example, to inform the user about new information since the user last visited the website. Session cookies are temporary and only remain in the cookie file of your computer during the time you are visiting a website.

Ridango is using cookies to save user's time. Cookies enable our web servers to recognize the user and automatically adapt the website's content to fit their needs when they access the site. Using cookies makes it easier for Ridango to learn about the user’s needs. Among other things cookies provide usage statistics which enable to measure and improve the website's performance. However, Rindago will never save any personal data of the user while using cookies.

User may disable cookies being stored on user’s device by changing browser settings. However, as a result, Ridango ticket office may not function properly and/or some features may not be available.

Intellectual property

Any usage of Ridango’s ticket office, its content and data (including reference to ticket office) for unlawful purposes as well as for ticket sales, advertising, business purposes or any other commercial activities (incl soliciting) is prohibited without Ridango's prior written consent.

Ridango’s ticket office users agree not to interfere in any way with the proper working and technical solutions of Ridango ticket office.

Any monitoring of Ridango’s ticket office usage and copying, reproducing, altering, using and publishing such data results on any purposes is prohibited. Any action that imposes an unreasonably large load on Ridango’s ticket office or on the proper working of Ridango’s ticket office is prohibited.

Other

Ridango's terms and conditions may change from time to time. All updates will come into effect by their publication on this page.

Violation of Ridango’s ticket office terms gives Ridango the right to restrict or block the user’s access.

Ridango ticket office may include references and links to worldwide information on the Internet. As Ridango has no control over these sites and information provided there, Ridango takes no responsibility for the exactness, relevance, content and information of these sites.

Ridango's terms and conditions are governed by and construed in accordance with the laws of the Republic of Estonia. Parties agree to submit to the non-exclusive jurisdiction of the Estonian courts, which means that you may bring a claim to enforce your consumer protection rights in connection with Ridango's terms and conditions in Estonia or in the EU country in which you live. The European Commission provides for an online dispute resolution platform, which you can access here.

Users of AS Ridango (hereinafter Ridango) ticketing website or Ridango apps for other electronic devices (hereinafter together Ridango’s ticket office), agree to comply with the following terms and conditions.

Information on the service provider

Ridango is an award-winning international technology company that provides state of the art ticketing and real-time information services for transportation agencies and companies, which allow individuals to buy electronic tickets and get advantage of high tech solutions. For more information please visit www.ridango.com/about.

Ridango is selling tickets on behalf of Region Gotland.

AS Ridango is registered with the Commercial Registry of the Republic of Estonia with the business ID 11717474. Its registered place of business is Järvevana tee 7b, Tallinn, Harju County, 10112, Estonia.

Ticket prices

Prices for all Gotland public transport are available on the following website: www.gotland.se/kollektivtrafik.

All prices in Ridango ticket office are presented in Swedish Krona (SEK). Prices presented are final prices (all taxes and charges are included).

Payment

Available methods for credit card payments are Visa and Mastercard and payments from bank account.

Ticket delivery methods

All purchased tickets are ready to use immediately after purchase.

Users will receive the purchased ticket(s) according to the chosen delivery option (e-mail, travelling card) and successful payment. Ridango is not responsible for any mistakes in the delivery information (ie wrong e-mail address) provided by the user.

It is possible to buy tickets to your travelling card. To do this you have to provide provide a travelling card number during the purchase.

Purchased ticket will be activated when validating the travelling card in the bus.

If you do not have a travelling card you can buy the ticket as a QR Voucher which will be sent to your email. With the voucher you can redeem your travel card onboard the bus. Show the voucher to the bus driver and the voucher will be exchanged to a travelling card with purchased ticket. QR voucher must be activated within 60 days.

Single tickets are sold QR tickets. When buying a single ticket you have to provide an e-mail and the ticket will be sent your e-mail. When entering the bus you have to validate the ticket with the QR code.

Repurchase Policy / Refund

You have the right to obtain repayment of a short period, if bus route has changed significantly after the ticket was purchased. Otherwise refunds are not intended.

In case the ticket is not received by the user after the successful payment due to a problem of Ridango's ticket office, Ridango will refund the user’s payment upon user’s request submitted in 10 days.

Handling of complaints

Feedback or questions are welcome in written form to the following email address - [email protected]. We review the complaint and notify the user within 5 business days of the possible resolution of the complaint. In general, written complaints from the user will be given a written response. Support contact phone nr 0498 26 90 00.

If you lose your travelling card and have it registered under My Pages, the travelling card can be replaced with a new one in the bus with your products loaded to the card. On Visby Bus Station you can replace your travelling card for a fee.

User rights and obligations

The user is obliged to present accurate personal information upon registering on Ridango’s ticket office, including registering under their legal and full name and using a valid e-mail address.

For registration the user has to be at least 18-year-old fully responsible person or if 7-18 year-old, has full approvals from a lawful representative to use Ridango’s ticket office.

The user is aware that in the event of the username or password necessary to use the Ridango’s ticket office falling into the hands of a third party, the user is responsible for fulfilling any obligations taken on by such parties.

Ridango is not responsible for any damage resulting from the ticket falling into the hands of third parties (incl. when the ticket falls into the hands of third parties due to an incorrect e-mail address, or any automated forwarding service etc.). Ridango is not responsible for destroyed, lost, stolen, and damaged tickets.

Communication with the user

User must have internet access and an e-mail account to receive communications and information related to Ridango’s services (incl. confirmation of bought tickets, notifications concerning any services).

User agrees that Ridango may provide notices or other information to the user via following channels - e-mail, telephone, SMS or other channels.

Ridango may send any information and notices to the user by using the contact details (e.g. email, phone number) which have been provided by the user.

Privacy Policy

Protecting users’ privacy is a high-priority for Ridango when processing users' personal data. All users of the Ridango’s ticket office grant their unconditional consents to Ridango for the handling of their personal data in the essence of the EU Personal Data Protection regulations as applicable.

Ridango has taken appropriate technical, physical and organisational security measures against the loss and unlawful processing of personal data.

Personal data handled by Ridango under these terms is limited to the data for operating the ticket office and selling the respective tickets online, chosen by the user. User information can be also used for customer service.

Cookies

Ridango is using cookies on Ridango’s ticket office website. These cookies can be that of Ridango or of a third party.

A cookie is a piece of information that a website transfers to the cookie file on user's computer, where it primarily acts as a technical support to enable the user to navigate the website. There are two types of cookies. Persistent cookies remains permanently on the cookie file of your computer. They are used, for example, to inform the user about new information since the user last visited the website. Session cookies are temporary and only remain in the cookie file of your computer during the time you are visiting a website.

Ridango is using cookies to save user's time. Cookies enable our web servers to recognize the user and automatically adapt the website's content to fit their needs when they access the site. Using cookies makes it easier for Ridango to learn about the user’s needs. Among other things cookies provide usage statistics which enable to measure and improve the website's performance. However, Rindago will never save any personal data of the user while using cookies.

User may disable cookies being stored on user’s device by changing browser settings. However, as a result, Ridango ticket office may not function properly and/or some features may not be available.

Intellectual property

Any usage of Ridango’s ticket office, its content and data (including reference to ticket office) for unlawful purposes as well as for ticket sales, advertising, business purposes or any other commercial activities (incl soliciting) is prohibited without Ridango's prior written consent.

Ridango’s ticket office users agree not to interfere in any way with the proper working and technical solutions of Ridango ticket office.

Any monitoring of Ridango’s ticket office usage and copying, reproducing, altering, using and publishing such data results on any purposes is prohibited. Any action that imposes an unreasonably large load on Ridango’s ticket office or on the proper working of Ridango’s ticket office is prohibited.

Other

Ridango's terms and conditions may change from time to time. All updates will come into effect by their publication on this page.

Violation of Ridango’s ticket office terms gives Ridango the right to restrict or block the user’s access.

Ridango ticket office may include references and links to worldwide information on the Internet. As Ridango has no control over these sites and information provided there, Ridango takes no responsibility for the exactness, relevance, content and information of these sites.

Ridango's terms and conditions are governed by and construed in accordance with the laws of the Republic of Estonia. Parties agree to submit to the non-exclusive jurisdiction of the Estonian courts, which means that you may bring a claim to enforce your consumer protection rights in connection with Ridango's terms and conditions in Estonia or in the EU country in which you live. The European Commission provides for an online dispute resolution platform, which you can access here.